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01494 899 200 8AM-5PM Monday-Friday
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Orders are processed for shipment within 24 hours of receipt of payment. Orders received on Saturdays, Sundays or Bank Holidays will be processed the next business day. Payment must be received by 2pm / 1400 GMT for the order to be processed and despatched that day. Please note some items may be marked as "Dispatched" on Saturdays & Sundays, but will be physically shipped next working day. The price of postage from MacKing.co.uk* covers packing materials and labour, as well as the cost of postage.
The information below details shipping charges and policies worldwide.
All orders for computers are sent via DPD Next Day delivery, who delivers parcels between 8am and 6pm, Monday-Friday.
Customers from UK offshore Islands, Highland Islands and other remote or non-Mainland addresses (including Northern Ireland) will be subject to a £19.95+VAT remote delivery surcharge regardless of order cost. European shipping is £34+VAT to all of Europe (not Switzerland)
We use the information we collect from you to allow you to participate in the site activities for which the information is collected. For example, when you give us your e-mail address in order to receive updates, the address is added to the e-mail database list, and is only accessible by MacColl Media Ltd and its subsidiary websites. You may receive emails from MacColl Media Ltd promoting other products linked to MacKing.co.uk. There is always an “unsubscribe” option.
We do not share personal information provided by site visitors with anyone outside MacColl Media Ltd, except to the extent necessary to allow you to participate in site activities. In particular, we do not rent or sell mailing lists of site visitors to any third party.
We try to keep the information we collect from you as current as possible, and we take steps to maintain the security of your personal information and to prevent unauthorized access to it by those who do not have a legitimate need for it. We will never post your e-mail address or other identifying information you have provided on our site without your consent.
If you are under 13 years of age, you should not provide any personally identifiable information on this site without the knowledge and permission of your parent or guardian.
No personal information collected on this site is shared with third parties, except that information may be shared with those with whom we contract to carry out the internal operations of the site, for instance: dispatching your order.
The operator of this site is MacColl Media Ltd (Registered Company Number 06175055), Registered Trading Address: Harrem House, Ogilvie Road, High Wycombe, HP12 3DS, United Kingdom. For other questions relating to MacColl Media Ltd and its subsidiary companies, please use the contact form on any of MacColl Media Ltd’s websites.
This policy may change as our site develops and grows, so please re-visit this page as often as you wish.
No returns will be accepted after 14 days, not even with a restocking fee applied. We do not accept returns on business to business transactions.
Any returns made due to our recommendation of a product being incorrect are exempt from any restocking fees. Any returns made due to an item being defective are not subject to any fee as we will replace the goods, however if an item is received, classed as a faulty return, and after inspection is found not to be faulty, then a restocking fee** will be applied, this includes items recommended by our representatives. If the customer chooses for a fault not to be repaired under warranty and opts for a refund, a restocking fee will apply. MacKing.co.uk does not guarantee any batteries sold after 14 days. Any battery failure beyond this time is not eligible for replacement under warranty. MacKing.co.uk is not responsible for any damage caused by a faulty battery other than the original product it was sold in during the 14 day battery warranty period. We check all products sold for damage prior to shipment, any defects noticed by packaging staff will be documented and the customer will either be informed or an alternative will be sent in place. Deposits taken for guarantee of stock are non-refundable in the event of cancellation of an order. Items returned to us due to damage incurred while the item was not in our possession will be subject to a restocking fee**. For us to bear liability for returns, they must be posted as a minimum of an insured traceable courier service, with the tracking number provided to us on date of postage. If a returned item has been posted to us, via an unrecorded/untraceable service, then we bear no liability or responsibility for its arrival at the returns address. The computer must also be returned in its original packaging materials as it was received for us to bear liability for any faults or damage. In the event of non-receipt by us of the returned item that was sent via an unrecorded/untraceable service, then no refund will be issued and no replacement will be issued. Any unjust/unlawful credit card chargebacks will be contested to the full extent of the law. Please check in writing the length of the warranty you are expecting to receive, most items purchased via our website carry 6/12 month warranties, however items purchased via ebay or deal websites are only 90 days.
** Restocking Fee is 10%
In the unlikely event of a fault with your item, items covered by our return to base warranty will need to be returned to our facility in High Wycombe. We will attempt to find the fault with the item within 48 working hours. If the item requires further testing after this period we will inform you and continue the work. If the computer is opened, altered, upgraded, downgraded, modified or customised our warranty is void and null with the following exceptions:
MacKing.co.uk is not responsible for the item while it is in transit. If you do not feel that the packaging materials supplied are sufficient please call us immediately on 01494 899200 for advice. We do not bear liability for the actions of the courier company and their staff. If you experience any problems, please make sure to take a name so that we can make a complaint on your behalf. We advise that you do not allow the courier driver to advise or pack any items as they are not qualified to do so. In the event that the packaging is received in a damaged condition, we will charge £30 (inc VAT) per damaged box, if we deem the box to be unusable. We can provide photographic and written evidence to support any claims that we make in this respect. We treat each case individually and will carry out our investigations as to how the damage occurred in a fair manner.
For items being purchased by MacKing.co.uk, an administration fee of £35+VAT will be applied to any machines requested to be returned to the sender after being received at MacKing.co.uk. This is to cover shipping both ways (Collection + Return). This is non negotiable.
MacColl Media Ltd t/a MacKing.co.uk reserves the right to cancel an order at any time, for any reason.On chargeable repairs (booked in store or collected by DPD), we reserve the right to change the password to a blank password in order to carry out diagnostics. By booking your machine in with us, you acknowledge and accept this.